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1. Summary 2. What's New?
3. Sales Tools
1. Summary
This
product bulletin announces the availability of Network Appliance SupportEdge
maintenance services for Brocade 48000 Director and Brocade 7500 switches. The
warranty, extended Warranty, and NetApp SupportEdge purchases and renewals
apply to Brocade 48000 Director and Brocade 7500 switches just as they do to
storage controllers (FAS systems) and other Brocade switches already under NetApp
SupportEdge services. Customers will be able to order SupportEdge Premium,
SupportEdge Standard, and SupportEdge Secure for Government. 2.
What’s New? All
Brocade switches offered by NetApp will have available: ·
Same warranty terms as NetApp controller and filer
warrantees, with a regular 3-year NBD
warranty ·
Same support, pricing, and COGS
methodology as if
the component were manufactured by NetApp ·
Support offerings in S
(Service) discount category instead of C (Third Party), providing deeper discounting levels ·
Installation and configuration services provided by NetApp Addition of line cards (but NOT supervisor cards) to Brocade 48000 Directors at the time
of purchase will increase the list price of the NetApp
SupportEdge offering. This is different from the model previously used for
Brocade 48000 Director in which NetApp charged a flat Brocade support list
price for the chassis with any number of line cards in it. The
purchase of the same level of support
for the line cards as for the chassis IS REQUIRED either at the time of the initial purchase or when
new line cards are added to the chassis later. Customers
will NOT be able to change from the existing Brocade support contract to the
NetApp SupportEdge services contract. When existing support contracts expire,
a NetApp SupportEdge services contract can be purchased. Customers
will NOT be able to purchase or renew Brocade support contracts for any of
the switches resold by NetApp. They will have to buy a NetApp SupportEdge
offering for all the newly purchased Brocade switches or the switches whose
Brocade contract has expired. The
addition of Brocade 48000 and 7500 switches will bring the entire Brocade
line under NetApp SupportEdge support and provide a unified message for
service on Brocade switches purchased from NetApp. It will provide our
customers a unified support interface for all SAN infrastructure components
that they purchased from NetApp. 3.
Sales Tools (Sales Guides, Training Presentations,
SE Presentations) 4.
Customer-Ready Tools (Customer Presentations,
Datasheets) Supported Platforms The latest Brocade support statements can be found at the NetApp Fibre Channel Switch Support Matrix: NetApp
offers the NetApp Global Support offerings for all of the Brocade SAN gear. The
table below lists the NetApp SupportEdge offerings for the Brocade 48000,
Brocade 7500, and all other Brocade switches and their software options.
These part numbers are the same for different models but their pricing is
different and will depend on the list price of the hardware and software for
which the support agreement is purchased.
Quoting For
detailed instructions on how to quote NetApp SupportEdge service using the
Quote Tool, see QTB-PRODUCT. Service Availability The NetApp SupportEdge offerings for Brocade 48000 and
Brocade 7500 switches will be available to quote in the December 10, 2007,
release of the Quote Tool. The Brocade service offerings for Brocade 48000 and
Brocade 7500 switches will become unavailable in the December 10, 2007,
release of the Quote Tool. The
warranty, extended warranty, and NetApp SupportEdge purchases and renewals
apply to Brocade 48000 Director and Brocade 7500 switches just as they do to
storage controllers (FAS systems) and other Brocade switches already under
NetApp SupportEdge services. Customers will be able to order SupportEdge
Premium, SupportEdge Standard, and SupportEdge Secure for Government. NGS Support Product Specifications Contact Information: Please contact your NetApp sales
or channel partner representative with questions concerning this bulletin.
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